As we get closer to Christmas mailing rooms around the country start to get a little bit fraught. It's great to have the orders rolling in, however managing your customers expectations can be key to getting repeat business next year.
According to the Royal Mail "Delivery Matters Survey" carried out in 2010, 50% of customers like to be kept up to date with where their goods are. One of the most helpful things that you can do is to keep your customers as well informed as possible about the status of their order.
SMS text messaging can be used to great effect in your direct mail fulfilment process. The Mailing Expert online automated SMS system can be used to send text messages to customers to update them on the status of their order. This can help to reduce calls to your customer services team when they are already at maximum capacity.
If you are looking for help in getting your orders out Mailing Expert can offer you a range of direct mail fulfilment services that will ensure your customers orders are met on time. We can help with straight forward direct mail fulfilment and despatch services, send items on your behalf using services like Royal Mail Tracked, or help with clever ideas like our SMS and Email services.
The Mailing Expert SMS Success service is available for customers to use as part of their own mailing program or in conjunction with any direct mail or fulfilment services that Mailing Expert provides on your behalf. Click here to sign up for a free trial on the Mailing Expert sms success system.
For help with all your direct mail marketing, printing or fulfilment requirements call THE direct mail company Mailing Expert on 01825 983 033.
